FESCO Bill Complaint Online 2026 – File & Track Easily
Filing a complaint with FESCO will become significantly easier in 2026 with a range of digital channels available at your fingertips. From billing issues and power outages to faulty meters, you can now register and track your complaints without visiting an office. This guide covers all the official ways to file a FESCO bill complaint online and how to track its status.
What Is FESCO and Who Does It Serve?
FESCO (Faisalabad Electric Supply Company) is the power distribution company responsible for providing electricity to several districts in Punjab, Pakistan:
Faisalabad
Jhang
Sargodha
Mianwali
Khushab
Bhakkar
Toba Tek Singh
Types of FESCO Bill Complaints You Can File Online
Billing Complaints
Overbilling or incorrect bill amounts
Meter reading errors
Bill not received
Discrepancies in units consumed
Technical & Power Supply Complaints
Power outages (load shedding)
Voltage fluctuations (low/high voltage)
Transformer problems
Line faults
Service & Connection Complaints
New connection applications
Meter replacement requests
Name changes and tariff modifications
Load adjustments
Bill installment requests
Official FESCO Bill Complaint Online Channels (2026)
1. Power Smart Mobile App – RECOMMENDED
FESCO has shifted all services to the Power Smart Mobile App to provide faster, more efficient digital facilities.
Key Features for Complaints:
Lodge complaints and track their status in real-time
Receive complaint updates and notifications
Apply for new connections
Request name changes, tariff modifications, load adjustments
Avail bill installment facilities
Seek extension in bill payment
Use the bill estimator calculator
Availability: All services are available exclusively through the Power Smart Mobile App from April 1, 2026 onwards.
2. Helpline 118 – 24/7 Support
FESCO's centralized complaint center operates 24/7 through helpline 118Consumers can call:
Register a complaint
Check complaint status
Get assistance with billing issues
Report power outages or technical faults
Performance: FESCO resolved 151,017 consumer complaints in May 2026 through helpline 118 and its centralized Complaint Management System.
3. Toll-Free Number – 0800-66554
For those who prefer not to use mobile apps or incur call charges, FESCO provides a toll-free number available 24/7.
4. SMS Complaint Service – 8118
Consumers can register complaints via SMS by sending their issue to 8118 . You will receive a confirmation and tracking update.
5. CCMS Online Portal
The CCMS (Consumer Complaint Management System) allows you to file complaints online. The form typically requires:
Steps:
Search Using Reference Number or Mobile Number – Enter your 14-digit reference number or registered mobile number
Customer Information – Verify your name, CNIC, address, and contact number
Complaint Details – Select the Complaint Category (Billing issue, Power failure, Meter problem, Voltage issue, Transformer problem) and Complaint Type (Overbilling, Meter reading error, Line fault, Power outage)
Write Complaint Description – Provide a clear, specific explanation of the issue
Submit – Click "Register Complaint" to generate a Complaint Tracking Number
6. WhatsApp Complaint System
FESCO provides a WhatsApp channel for complaint registration. You can send your complaint details, along with supporting documents or pictures, for a faster response.
How to Track Your FESCO Bill Complaint Online
Once you've filed a complaint, tracking its status is easy:
Tracking Options:
Through the Power Smart Mobile App – Check real-time complaint status and updates
Using Your Complaint Tracking Number – Enter your tracking number on the CCMS portal
Via Helpline 118 – Call and provide your complaint reference number to check the status
Usual Complaint Resolution Time
FESCO aims to resolve complaints promptly. In May 2026, 99.86% of complaints (151,017 out of 151,223) were resolved in a timely manner.
How to Escalate an Unresolved FESCO Complaint
If your complaint remains unresolved after filing through the standard channels, you can escalate the issue:
Step 1 – Escalate to FESCO Head Office
Contact the Central Monitoring Cell at FESCO Headquarters
Step 2 – File with NEPRA (National Electric Power Regulatory Authority)
If FESCO fails to resolve your complaint, you can escalate to NEPRA . Through the Power Smart Mobile App, consumers can escalate issues directly to NEPRA.
Tips for Filing a Successful FESCO Bill Complaint Online
Provide Accurate Information
Double-check your 14-digit Reference Number and registered mobile number
Ensure your CNIC and address match FESCO records
Be Clear and Specific
Describe the issue clearly. Example: "My electricity meter reading is incorrect. The bill shows 200 extra units compared to my actual usage"
For power outages, mention the feeder code and location
Attach Supporting Documents
Attach bill copies , upload photos , or screenshots to support your claim
This helps FESCO resolve the issue faster
Save Your Tracking Number
After registering your complaint, save the Complaint Tracking Number to check the status later
Follow Up Regularly
Track your complaint through the app or helpline
If unresolved, escalate to senior management or NEPRA
FESCO Complaint Contact Numbers and Portals – Quick Reference
Frequently Asked Questions
Can I file a FESCO complaint without visiting the office?
Yes. You can file complaints 24/7 through the Power Smart Mobile App , helpline 118, toll-free number 0800-66554, SMS service 8118, and WhatsApp .
What is the FESCO complaint number?
The FESCO helpline is 118 . You can also call toll-free at 0800-66554 or use SMS service 8118 .
How long does FESCO take to resolve a billing complaint?
FESCO resolves the vast majority of complaints promptly. In May 2026, 99.86% of complaints were resolved in a timely manner .
What is my 14-digit Reference Number?
Your 14-digit Reference Number is printed on your electricity bill. It is typically in the format 01 12345 6789000. Enter it without spaces or hyphens .
Can I track my complaint status online?
Yes. You can track your complaint status through the Power Smart Mobile App or by using your Complaint Tracking Number on the CCMS portal .
What if FESCO does not resolve my complaint?
If your complaint remains unresolved, escalate to the FESCO Central Monitoring Cell or file a complaint with NEPRA through the Power Smart Mobile App .
Key Takeaway
File your FESCO complaint online via the Power Smart Mobile App for the fastest, most efficient resolution. Save your complaint tracking number and follow up regularly.
Conclusion
FESCO has made it easier than ever for consumers to file and track complaints online in 2026. Whether it's a billing error, power outage, or faulty meter, you now have multiple digital channels at your fingertips. The Power Smart Mobile App is the recommended platform, as FESCO has shifted all services exclusively to this app from April 1, 2026 .
Keep your 14-digit Reference Number handy, file your complaint through the app or helpline 118, track its status online, and escalate to NEPRA if needed.
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